Precision Laser Cutting LTD (“we”, “us”, or “our”) operates the website www.precisionlasercutting.co.uk (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you submit a request for a quote, place an order, or contact us, we may collect your name, email address, phone number, company name, and other contact details.
  • Technical Data: We may collect information about your device, IP address, browser type, and usage data when you interact with our Website.
  • Uploaded Files: When you upload DXF files or other design files for a quote or order, we collect and store these files to provide our services.
  • Cookies and Tracking Data: We use cookies and similar technologies to track activity on our Website and improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders for laser cutting, welding, metal folding, or other services.
  • To provide instant quotes based on uploaded files and selected materials.
  • To communicate with you regarding your orders, inquiries, or customer support.
  • To improve our Website, products, and services.
  • To comply with legal obligations under UK data protection laws, including the Data Protection Act 2018 and the UK GDPR.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract: To fulfill our contractual obligations when you place an order or request a quote.
  • Consent: Where you have given us consent, such as for marketing communications.
  • Legitimate Interests: To improve our services and Website functionality, provided your rights and freedoms are not overridden.
  • Legal Obligation: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third parties who assist us in operating our Website, processing payments, or delivering services, provided they agree to keep your information confidential.
  • Legal Authorities: When required by law or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data in certain circumstances.
  • Restriction: Request restriction of processing your personal data.
  • Objection: Object to the processing of your data for certain purposes, such as marketing.
  • Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@precisionlasercutting.co.uk.

7. Cookies

Our Website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

10. International Data Transfers

As a UK-based company, we primarily process data within the UK. If we transfer your data outside the UK, we ensure appropriate safeguards are in place to comply with UK data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Precision Laser Cutting LTD
Email: info@precisionlasercutting.co.uk
Address: Unit 27, Bulleigh Barton Farm, Newton Abbot, Devon, TQ12 5UA, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Last updated: 09 October 2025