Precision Laser Cutting LTD (“we”, “us”, or “our”) is committed to ensuring customer satisfaction with our laser cutting, welding, metal folding, and related services. This Returns and Refunds Policy outlines the process for returning products and requesting refunds for orders placed through precisionlasercutting.co.uk.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Defective or Incorrect Products: If the delivered product is defective, damaged, or does not match the specifications (e.g., material, dimensions, or design) provided in your order, you may be eligible for a return or refund.
  • Non-Conformance: If the product does not meet the agreed-upon quality standards or tolerances specified in your order.
  • Custom Orders: Due to the bespoke nature of our services, custom orders based on customer-supplied DXF files or specifications are generally non-returnable unless defective or non-conforming to the provided specifications.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Notify us within 14 days of receiving your order by emailing info@precisionlasercutting.co.uk or calling our customer service team. Please include your order number, a description of the issue, and any supporting photos or documentation.
  2. Return Authorisation: We will review your request and, if approved, provide a Return Merchandise Authorisation (RMA) number and instructions for returning the product.
  3. Ship the Product: Return the product to the address provided, ensuring it is securely packaged and includes the RMA number. Shipping costs for returns may be covered by us if the return is due to our error or a defective product.
  4. Inspection: Once we receive the returned product, we will inspect it to verify the issue. If approved, we will proceed with a refund or replacement as outlined below.

3. Refunds

If your return is approved, we will offer one of the following options:

  • Replacement: A replacement product manufactured to the correct specifications at no additional cost.
  • Refund: A refund to your original payment method, typically processed within 7-10 business days after we receive and inspect the returned product.
  • Partial Refund or Credit: In some cases, we may offer a partial refund or store credit, depending on the nature of the issue.

Refunds do not include original shipping costs unless the return is due to our error or a defective product.

4. Non-Returnable Items

The following items are non-returnable unless defective or incorrect:

  • Custom-made products that meet the specifications provided in your DXF files or order details.
  • Products damaged due to improper handling or use by the customer.
  • Products returned without an RMA number or outside the 14-day return period.

5. Consumer Rights

This policy does not affect your statutory rights under the UK Consumer Rights Act 2015. If you are a consumer (i.e., not purchasing as a business), you may have additional rights, such as the right to return goods within 14 days of delivery for a full refund, subject to certain conditions. Please contact us for more information.

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately upon receipt, preferably within 48 hours, to expedite the resolution process. Provide photos and a detailed description of the issue to assist with your claim.

7. Shipping Costs for Returns

If the return is due to our error (e.g., incorrect or defective product), we will cover the cost of return shipping. For other returns, you may be responsible for return shipping costs unless otherwise agreed.

8. Changes to This Policy

We may update this Returns and Refunds Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact us:

Precision Laser Cutting LTD
Email: info@precisionlasercutting.co.uk
Address:  Unit 27, Bulleigh Barton Farm, Newton Abbot, Devon, TQ12 5UA, United Kingdom

You may also contact us for support with your order or to discuss any issues with our services.

Last updated: 09 October 2025