Welcome to Precision Laser Cutting LTD (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.precisionlasercutting.co.uk (the “Website”) and the purchase of our laser cutting, welding, metal folding, and related services. By accessing our Website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Website or services.
1. General
1.1 These Terms and Conditions apply to all contracts for the supply of goods and services by Precision Laser Cutting LTD, a company registered in England and Wales, to you, the customer.
1.2 We reserve the right to update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date. It is your responsibility to review these terms regularly.
2. Ordering Process
2.1 You may request a quote by uploading DXF files or providing specifications via our Website. Quotes are valid for 30 days unless otherwise stated.
2.2 By placing an order, you confirm that all provided information, including DXF files and material specifications, is accurate and complete. We are not responsible for errors in customer-supplied files or specifications.
2.3 Orders are accepted upon our confirmation, which may be via email or other written communication. We reserve the right to refuse any order at our discretion.
3. Pricing and Payment
3.1 All prices quoted on our Website or in communications are in British Pounds (GBP) and exclude VAT unless stated otherwise. VAT will be charged at the applicable rate in accordance with UK law.
3.2 Payment is required in full before production begins, unless otherwise agreed in writing. We accept payment via bank transfer, credit/debit card, or other methods specified at the time of order.
3.3 We reserve the right to adjust prices due to changes in material costs, labour, or other factors beyond our control. You will be notified of any price changes before order confirmation.
4. Delivery
4.1 Delivery times provided are estimates only and not guaranteed. We will use reasonable efforts to meet agreed delivery schedules.
4.2 Delivery costs will be specified at the time of order. Risk of loss or damage passes to you upon delivery of the goods.
4.3 You must inspect goods upon receipt and notify us of any damage or discrepancies within 48 hours. Failure to do so may affect your eligibility for returns or refunds.
5. Returns and Refunds
5.1 Our Returns and Refunds Policy, available on our Website, governs the return of goods and issuance of refunds. Please review it for details on eligibility and the return process.
5.2 Custom-made products based on your specifications are non-returnable unless defective or non-conforming to the agreed specifications.
6. Intellectual Property
6.1 You warrant that any designs, DXF files, or specifications you provide do not infringe the intellectual property rights of any third party. You agree to indemnify us against any claims arising from such infringement.
6.2 All intellectual property rights in our Website, including text, graphics, and software, belong to Precision Laser Cutting LTD or our licensors. You may not reproduce or use these without our prior written consent.
7. Liability
7.1 To the fullest extent permitted by law, our liability for any breach of contract, negligence, or other cause is limited to the value of the order.
7.2 We are not liable for indirect or consequential losses, including loss of profit, business, or opportunity, arising from the use of our services or goods.
7.3 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
8. Consumer Rights
8.1 If you are a consumer (i.e., not purchasing as a business), you have certain statutory rights under the UK Consumer Rights Act 2015, including the right to cancel certain orders within 14 days of receipt. These rights do not apply to bespoke or custom-made products.
8.2 To exercise your consumer rights, please contact us at info@precisionlasercutting.co.uk.
9. Force Majeure
We are not liable for delays or failure to perform our obligations due to events beyond our reasonable control, including but not limited to acts of God, strikes, or supply chain disruptions.
10. Governing Law and Jurisdiction
10.1 These Terms and Conditions are governed by the laws of England and Wales.
10.2 Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Precision Laser Cutting LTD
Email: info@precisionlasercutting.co.uk
Address: Unit 27, Bulleigh Barton Farm, Newton Abbot, Devon, TQ12 5UA, United Kingdom
You may also contact us for support with your order or to discuss any issues with our services.
Last updated: 9 October 2025